Frequently Asked Questions
Everything you need to know about your Pulsar gaming experience, shipping, and support.
How can I track my order status?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
What is your return policy for gaming peripherals?
We offer a 30-day return policy for items in their original packaging and condition. Please note that shipping fees for non-defective returns are the responsibility of the customer.
Do Pulsar products come with a warranty?
Yes, all Pulsar hardware, including our gaming mice and keyboards, comes with a standard 2-year limited warranty covering manufacturing defects and hardware failures.
Where can I download the latest drivers and software?
You can download the Pulsar Fusion software and the latest firmware updates directly from our 'Support' page under the 'Downloads' section.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.